Sales and Service Manager

1 week ago


Kuwait City, Al Asimah Azadea Full time

Bachelor of Business Administration (Management)

Nationality

Any Nationality

Vacancy

1 Vacancy

JOB PURPOSE

The Senior Sales Advisor plays a pivotal role in promoting the corporate image, enhancing store turnover, and ensuring customer satisfaction and loyalty.

RESPONSIBILITIES

  • Provide exceptional after-sales service by consistently meeting company standards to uphold customer satisfaction and loyalty.
  • Manage overall store operations to ensure optimal customer satisfaction and alignment with the brand's style and quality standards throughout the sales and after-sales process.
  • Leverage extensive product knowledge and experience to support store managers during the training of new staff and act as a leader and example for colleagues.
  • Optimize displayed products, maintain proper departmental presentation, and manage inventory while being aware of assigned product stock counts in the warehouse to drive sales.
  • Welcoming and acknowledging regular customers, understanding their needs, and recommending available products to enhance the customer experience.
  • Cultivate customer loyalty by collecting customer information and accurately entering it into the database for future reference and personalized service.
  • Maintain a tidy and clean store environment, follow up on orders, and handle complaints with manager support to ensure a seamless customer experience.
  • Foster in-depth knowledge of all products within the assigned range and understand the value of Key Performance Indicators (KPIs) to effectively close sales.

DESIRED CANDIDATE PROFILE

LANGUAGE & TECHNICAL SKILLS

Fluency in English is required, with Arabic fluency being an asset.

Technical Skills

Proficiency in MS Office is essential.

EDUCATION

A high school degree is the minimum educational requirement.

EXPERIENCE

Applicants should have zero to two years of experience in a similar role.

BEHAVIORAL COMPETENCIES

Customer Focus

Demonstrate a strong ability to build customer relationships and deliver customer-centric solutions.

Business Insight

Show a clear understanding of business and market dynamics to advance organizational goals.

Drives Results

Achieve results even under challenging circumstances by driving ahead with great focus and maintaining productivity.

Communicates Effectively

Develop multi-mode communications that convey a clear understanding of unique customer needs.


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