Systems Technical Lead

1 week ago


Kuwait City, Al Asimah beBee Careers Full time
Job Description:
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The role of the Systems Support Specialist Lead involves overseeing and supporting personnel within the Automation Support Department (ASD). This includes Site Technicians, Help Desk staff, ADPE specialists, and small appliance repair technicians. The ideal candidate must possess a deep understanding of information systems products and services to provide technical guidance on software, hardware, and network problem resolution.

Responsibilities:

  • Provide quality help desk support to users experiencing issues with non-secure internet protocol routing network (NIPRNET or NIPR), SIPRNET, stand-alone AIS, or communications systems.
  • Initiate, update, and track user-generated work orders using the work order system.
  • Serve as a single point of contact for user status inquiries and act as a liaison within the organization for information systems problem management.
  • Lead and support all personnel within the ASD department.
  • Escalate and monitor complex technical issues using the Remedy Ticket System, email, or by telephone.
  • Offer guidance to junior personnel on technical issues related to software, hardware, and network problem solutions.
  • Support analysis, design, testing, and implementation of systems and networks.
  • Ensure the application of Information Assurance practices and procedures within the computing environment.


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