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Technical Operations Lead
3 weeks ago
This role oversees and supports personnel of the Automation Support Department (ASD), consisting of Site Technicians, Help Desk, ADPE, and small appliance repair personnel.
Main Responsibilities- Provide quality Help Desk support to users with NIPRNET or SIPRNET issues.
- Use a work order system to initiate, update, and track user-generated work orders.
- Serve as a single point of contact for user status inquiry and liaison within the organization for information systems problem management.
- Lead and support all personnel of the Automation Support Department (ASD).
- Escalate and monitor complex technical issues using Remedy Ticket System, email, or telephone.
- Guide junior personnel on technical issues regarding software, hardware, and network problem solutions.
- Support analysis, design, testing, and implementation of systems and networks.
- Education/Certifications: One year related experience may be substituted for one year of education, if degree is required.
- High School Diploma.
- College degree or equivalent experience.
- Must be a U.S. Citizen.
- Must have and maintain a valid Secret clearance.
- Meets requirements outlined in AR 25-2 for privileged access to ISs.
- CompTIA Security+ and MCSA, MCSE, MCITP, MCP, or Server+ is required IAW DoD 8570.1-M.
- Applicant must be Baseline & Computing Environment certified prior to hire in accordance with DoD 8570.1-M.
- Experience:
- The ideal candidate should have excellent oral and written communications skills and ability to provide technical software, hardware, and network problem resolution.
- Demonstrated strong Help Desk support operations experience.
- Five or more years of related experience.
- Strong customer service experience.
- Demonstrated experience handling technical and sensitive situations.
- Proven ability to build relationships with all levels of the organization and communicate effectively.
- Ability to troubleshoot systems hardware and software issues to full resolution.
- Skills:
- DoD Cyber Awareness Training.
- Fort Gordon Cyber Security Fundamentals Training.
- Knowledge of various DOD network policies.
- Knowledgeable of Security+, Microsoft MCP, MCSA, or CCNA concepts.
- Capable of communicating technical information in English.
- Provides general supervision of Systems Support Specialists, Seniors, and Computer Service Associate personnel.
- Work is generally conducted in an office environment, but duties may involve working outdoors with potential exposure to extreme climatic conditions.
- Employee use of personal protective equipment (PPE) is required in certain areas.
- Work may require heavy lifting (up to 65 pounds), stooping, climbing, prolonged standing, and prolonged sitting.
- Employee use of PPE is required for some situations.
We are committed to an inclusive and diverse workplace that values and supports the contributions of each individual. We leverage differences, encourage innovation, and expand our success in the global marketplace. Vectrus is an Equal Opportunity /Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, protected veteran status, or status as an individual with a disability. EOE/Minority/Female/Disabled/Veteran.
