Customer Service Manager

4 hours ago


Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time

Key Responsibilities:

This Airport Services Duty Supervisor role involves:

  • Leading a team of Customer Service Agents to deliver exceptional customer service and ensure on-time flight closure.
  • Maintaining open communication channels with ground handling agents and QR to address any operational issues or concerns.
  • Ensuring that all airport teams work together to achieve on-time performance and maintain high levels of customer satisfaction.
  • Allocating duties and tasks to Customer Service Agents based on their strengths and areas of expertise.
  • Providing support to the Airport Services Duty Officer during disruptions, such as flight delays or cancellations.
  • Conducting regular audits to ensure compliance with safety, security and quality standards.
  • Preparing detailed reports on daily activities and sharing insights with the Airport Services Manager to improve operations.
  • Developing and implementing strategies to improve customer satisfaction and reduce wait times.
  • Fostering a culture of teamwork, collaboration and continuous improvement within the airport team.


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