Airport Services Team Lead

7 hours ago


Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time

About the Role:

We are pleased to announce an exciting opportunity to join our team as Airport Services Duty Supervisor.

This is a supervisory role that requires exceptional customer service skills, leadership abilities and strong communication skills. The successful candidate will supervise their team to deliver high-quality services to our customers and ensure they receive the award-winning 5-star service Qatar Airways is renowned for.

The key responsibilities of this role include:

  • Acting as station coordinator in liaison with ground handling agents and QR.
  • Ensuring on-time flight closure and passenger boarding by supervising the airport team in achieving on-time performance.
  • Supervising the airport team to ensure on-time flight closure and working towards overall on-time performance.
  • Planning efficient duty allocations of manpower during duty periods for Customer Service Agents.
  • Providing support to the Airport Services Duty Officer in case of flight disruptions, misconnections and other passenger-related disruptions.
  • Performing aircraft turnaround checks (ATC) as assigned by the Airport Services Manager to ensure safe operation of QR ground ramp product.
  • Generating various reports and maintaining a clean and organized workspace.
  • Being the primary contact for all agents who may need assistance with questions, problems or discrepancies.
  • Ensuring compliance to all relevant safety, security, quality and environmental management policies, procedures and controls across the operations.


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