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Service Excellence Manager

2 weeks ago

Al Farwānīyah, Al Farwaniyah, Kuwait beBee Careers Full time
Key Responsibilities
  • Work with the General Manager/ Area General Manager to manage key property issues, including capital projects, customer service, and refurbishment
  • Develop and implement operational strategies to drive revenue growth and improve guest satisfaction
  • Lead the hotel management team to ensure targets are met and exceeded
  • Monitor and control costs throughout the operational departments
  • Manage and develop the Heads of Department to ensure career progression and succession planning