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Guest Services Representative

2 weeks ago

Al Farwānīyah, Al Farwaniyah, Kuwait beBee Careers Full time
About the Role

As a Guest Services Representative, you will play a critical role in enhancing the overall guest experience. Your primary responsibilities will include:

Main Duties
  1. Foster strong relationships with guests, responding promptly to their needs and concerns
  2. Offer personalized recommendations and booking services for local attractions, dining, and entertainment
  3. Maintain accurate records of guest interactions, ensuring seamless communication and follow-up
  4. Work collaboratively with other departments to resolve any issues or concerns that may impact the guest experience
Requirements
  • Demonstrate excellent communication and interpersonal skills, with the ability to work effectively with diverse groups
  • Possess a positive attitude, with a genuine passion for delivering exceptional customer service
  • Show flexibility and adaptability, with the ability to handle multiple tasks and priorities simultaneously
  • Display a keen sense of awareness, staying informed about local events and offerings to enhance the guest experience