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Account Management Specialist

3 weeks ago

Kuwait City, Al Asimah beBee Careers Full time

Job Title: Account Management Specialist

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About the Role:

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  • Provide post-sales account management services for corporate customers, ensuring high-level customer satisfaction across all channels.">
  • Support account managers in opening new accounts and resolving billing issues, network complaints, and other operational problems.">
  • Collaborate with technical teams to resolve customer complaints related to network, billing, coverage, roaming, etc.">
  • Create users for corporate customers to access self-care portals and ensure product knowledge is up-to-date to advise customers on Ooredoo products and services.">
  • Report on customer issues and concerns to optimise marketing intelligence gathering and handle media contacts through live chat.">
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Key Responsibilities:

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  • End-to-end support for corporate customers, including tariff and billing issues, service requests, and maintaining a helpful and customer-friendly approach.">
  • Add or cancel services for B2B customers using RAS, My Net Portal, Dbill, etc.">
  • Remove promotions and pending OCC of promotions upon management approval.">
  • Respond to sales requirements and support other departments by responding to their emails and calls.">
  • Proactively take responsibility for self-improvement by staying informed of developments, knowledge, and innovations in relevant fields.">
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Requirements:

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  • Bachelor's degree in business or a related field from a recognised tertiary institution.">
  • 2-3 years of experience in a similar or related function, with good general knowledge of Ooredoo Telecom products and services.">
  • Strong customer orientation, good communication, planning, and organisational skills, and fluency in written and verbal English and Arabic.">