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Executive Guest Services Specialist

3 weeks ago

Al Farwānīyah, Al Farwaniyah, Kuwait beBee Careers Full time
Front Office Guest Experience Associate

The Role

An Front Office Guest Experience Associate ensures the satisfaction of executive guests throughout their stay at the hotel by responding efficiently to their enquiries and offering advice and information as requested. This role contributes to the first impressions of our guests and requires performing various tasks to the highest standards.

  1. Welcome executive guests on arrival and assist them during their stay dealing efficiently with enquiries and any complaints
  2. Process accurately check-ins and check-outs
  3. Ensure that all guest supplies and amenities are offered and replenished to the required standards
  4. Stay current with all hotel services as well as VIP requests and special events
  5. Demonstrate a knowledge of external locations, attractions and landmarks in the vicinity
  6. Project a professional manner with an emphasis on hospitality and guest service
  7. Comply with Hotel security, fire regulations and all health and safety legislation
  8. Execute tasks as instructed by the Executive Lounge Supervisor or Manager
  9. Serve your role and Team in an environmentally-conscious manner


The Ideal Candidate

We are looking for a skilled and experienced candidate who can provide exceptional levels of guest service. To be successful in this role, you should have the following qualities:

  1. Previous Front Office experience in the hotel, leisure or retail sector
  2. Calm, efficient and organised
  3. Excellent personal presentation and communication skills


Prior experience in Executive Lounge in a hotel environment and being multi-lingual would be advantageous.

Benefits and Opportunities

This is an exciting opportunity to work for a leading global hospitality company. You will be part of a team dedicated to creating remarkable hospitality experiences around the world every day. As a member of our team, you will have opportunities to develop your skills and career. Our company values and vision