Retail Performance Manager

7 hours ago


Kuwait City, Al Asimah LVMH Full time

Job Overview:

The Store Excellence Director is a critical role within our retail leadership team, responsible for driving business growth and improving store performance across multiple locations.

Main Responsibilities:

  1. Develop and implement strategic plans to improve sales and KPI performance in stores.
  2. Collaborate with cross-functional teams to drive business growth and improve customer experience.
  3. Conduct regular store visits to monitor performance and provide coaching to store teams.
  4. Stay up-to-date with market trends and competitor insights, communicating them to relevant teams.
  5. Deliver agreed sales and KPI targets for your area of responsibility.
  6. Improve store productivity and efficiency through process improvements and technology implementation.
  7. Manage stock levels and shrinkage, aiming for high audit results.
  8. Exceed company measures in employee satisfaction, customer engagement, and other key metrics.

Requirements:

  1. Degree in Business or Administration.
  2. Experience in Customer Experience and sales environments.
  3. Knowledge of commercial KPIs, focusing on conversion and average basket.
  4. Comprehensive beauty industry knowledge and awareness of trends.
  5. Excellent communication and leadership skills.
  6. Ability to work in a fast-paced environment and adapt to change.
  7. Minimum 5-7 years' experience in sales, operations, and services within the beauty/retail/hospitality industry.
  8. Bilingual in Arabic and English.
  9. Valid driving license.


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