Retail Performance Manager
7 hours ago
Job Overview:
The Store Excellence Director is a critical role within our retail leadership team, responsible for driving business growth and improving store performance across multiple locations.
Main Responsibilities:
- Develop and implement strategic plans to improve sales and KPI performance in stores.
- Collaborate with cross-functional teams to drive business growth and improve customer experience.
- Conduct regular store visits to monitor performance and provide coaching to store teams.
- Stay up-to-date with market trends and competitor insights, communicating them to relevant teams.
- Deliver agreed sales and KPI targets for your area of responsibility.
- Improve store productivity and efficiency through process improvements and technology implementation.
- Manage stock levels and shrinkage, aiming for high audit results.
- Exceed company measures in employee satisfaction, customer engagement, and other key metrics.
Requirements:
- Degree in Business or Administration.
- Experience in Customer Experience and sales environments.
- Knowledge of commercial KPIs, focusing on conversion and average basket.
- Comprehensive beauty industry knowledge and awareness of trends.
- Excellent communication and leadership skills.
- Ability to work in a fast-paced environment and adapt to change.
- Minimum 5-7 years' experience in sales, operations, and services within the beauty/retail/hospitality industry.
- Bilingual in Arabic and English.
- Valid driving license.
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