Customer Service Manager

4 days ago


Al Farwānīyah, Al Farwaniyah, Kuwait HealthCare Dynamics Gen. Trading Company W.L.L Full time
Job Description

A Duty Manager plays a crucial role in delivering exceptional guest experiences. Key responsibilities include:

  • Oversight of the hotel lobby and public areas to ensure a warm welcome for guests.
  • Engagement with guests to provide personalized assistance and resolve any issues promptly.
  • Management of guest complaints, ensuring prompt resolution and follow-up to maintain high satisfaction levels.
  • Coordinating services and facilities for long-stay guests, including VIPs and major corporate clients.
  • Staying up-to-date with hotel products, services, policies, and emergency procedures to provide informed support.
  • Monitoring guest satisfaction reports to identify areas for improvement and implement changes.
  • Handling management issues and emergencies that arise, including conducting health and safety procedures as needed.


Requirements

To be successful in this role, you should possess:

  • Previous supervisory experience in Front Office within the hotel/leisure/retail sector.
  • Good knowledge of Health and Safety and security procedures.
  • Calm and efficient work style, with the ability to thrive under pressure.
  • Excellent leadership skills and exceptional communication abilities.
  • A passion for delivering outstanding guest service.
  • Strong commercial acumen, with experience in driving revenue growth in a competitive market.
  • Experience in managing budgets, revenue proposals, and forecasting results in a similar-sized property.


Benefits

This role offers a unique opportunity to work for a leading hospitality company, with opportunities for career growth and development.

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