Senior Restaurant Operations Manager
3 weeks ago
About Four Seasons:
We are a luxury hospitality company that prides itself on delivering exceptional guest experiences through a commitment to excellence in service and quality of accommodations.
Our team members around the world share a passion for delivering memorable experiences for our guests, residents, and partners.
We believe in recognizing a familiar face, welcoming a new one, and treating everyone we meet with the same level of respect and professionalism.
We strive to create impressions that will stay with our guests for a lifetime through our dedication to luxury with genuine heart.
In this role, you will have the opportunity to work with a talented team of individuals who are passionate about delivering exceptional service and creating unforgettable experiences for our guests.
You will be responsible for managing the restaurant dining operation, including supervising staff, managing inventory, and controlling labor and operating expenses.
Additionally, you will be responsible for promoting good public relations and handling complaints and concerns from guests and clients.
About the Location:
A resort-like sanctuary in Kuwait's heart.
Our hotel in Kuwait City offers a unique blend of modern luxury and traditional Middle Eastern architecture, making it the perfect destination for business or leisure travelers.
As a member of our team, you will have the opportunity to work in a dynamic and supportive environment that values innovation, teamwork, and customer satisfaction.
You will be responsible for managing the restaurant's day-to-day operations, including scheduling staff, managing inventory, and controlling labor and operating expenses.
Additionally, you will be responsible for promoting good public relations and handling complaints and concerns from guests and clients.
Responsibilities:
- Select, train, evaluate, plan schedules and ensure high employee performance, motivate, coach, and discipline all employees in the Hotel's authentic Lebanese cuisine Restaurant to ensure that established cultural and core standards are met.
- Manage the Restaurant Dining operation as well as the Private Bar activities and its respective employees.
- Control labor and operating expenses through effective scheduling, budgeting, purchasing decisions, and inventory and cash control.
- Be visible in the operation, provide recognition, promote good public relations, and handle complaints, concerns or special requests for guests, clients, and group contacts.
- Attend regular operational meetings to ensure effective coordination and cooperation between departments.
Requirements:
- Minimum 3 years of previous experience in similar role in a five-star luxury hotel or high end Lebanese restaurant in the Middle East.
- Must have fluent level of English & Arabic languages both written and spoken.
- Excellent organizational and time management skills
- Ability to multitask and prioritize daily workload
What We Offer:
- Full board single living accommodation in a high quality, well-resourced accommodation with Wi-Fi internet.
- Complimentary nights at FS Hotels worldwide.
- Regular social and sporting events
- Paid home leave tickets
- Free transportation to and from work with Wi-Fi internet.
- Full medical coverage
- Hotel will apply for the work authorization for the successful candidate
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