Service Desk Support Specialist

1 month ago


Muḩāfazat al Jahrā, Kuwait NANA Regional Corporation Full time
  • Job Summary
  • We are seeking a skilled Service Desk Administrator to provide front-line customer service support and respond to computer, printer, and network issues. The ideal candidate will have a strong technical background and excellent customer service skills.
  • Main Responsibilities
  • Provide technical support via phone, email, and in-person to customers with computer, printer, and network issues.
  • Assist Information Management Officers (IMO) with daily functions of computer, network, and software management.
  • Work with Remedy call management software and other tools to log and manage trouble tickets.
  • Requirements
  • High school diploma or equivalent required, with at least one year of experience in a service desk/help desk environment.
  • Valid U.S. passport and international driver's permit required for overseas work.
  • Active Secret clearance or higher level security clearance required.
  • Preferred Qualifications
  • CompTIA A+ CE, Network+, SSCP, CCNA-Security, CND, or higher level certification.
  • Microsoft Office software skills and experience with Microsoft Exchange Server and User Manager.


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