Service Desk Support Specialist
1 month ago
- Job Summary
- We are seeking a skilled Service Desk Administrator to provide front-line customer service support and respond to computer, printer, and network issues. The ideal candidate will have a strong technical background and excellent customer service skills.
- Main Responsibilities
- Provide technical support via phone, email, and in-person to customers with computer, printer, and network issues.
- Assist Information Management Officers (IMO) with daily functions of computer, network, and software management.
- Work with Remedy call management software and other tools to log and manage trouble tickets.
- Requirements
- High school diploma or equivalent required, with at least one year of experience in a service desk/help desk environment.
- Valid U.S. passport and international driver's permit required for overseas work.
- Active Secret clearance or higher level security clearance required.
- Preferred Qualifications
- CompTIA A+ CE, Network+, SSCP, CCNA-Security, CND, or higher level certification.
- Microsoft Office software skills and experience with Microsoft Exchange Server and User Manager.
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