Retail Operations Manager

1 week ago


Kuwait City, Al Asimah Azadea Full time

Job Description

  • Optimize sales performance by effectively managing product merchandising, visual displays, and ensuring alignment with brand image and standards.
  • Provide exceptional customer service, responding to customers' needs in a timely and efficient manner while adhering to quality and customer service standards.
  • Communicate sales plans and targets to the team, continuously monitor performance, and suggest corrective actions when necessary.
  • Assign tasks to Sales Associates, Cashiers, and Coordinators, assist in creating staff schedules, and ensure activities are carried out efficiently.
  • Regularly benchmark prices against competitors and recommend price adjustments to maintain competitiveness.
  • Collaborate with the Universe Manager to maintain accurate inventory levels and place product orders, ensuring effective stock management and product availability.
  • Motivate team members, provide training and development support, and optimize sales results.
  • Identify and prevent security risks and thefts, escalating incidents to the hierarchy promptly to minimize losses.

Key Responsibilities

  • Merchandising and Visual Display: Ensure that all visual displays are attractive, well-merchandised, and compliant with brand standards.
  • Customer Service: Provide prompt and courteous service to customers, handling customer complaints and feedback professionally.
  • Team Management: Supervise and train Sales Associates, Cashiers, and Coordinators, and coordinate their work schedules.
  • Inventory Management: Collaborate with the Universe Manager to maintain accurate inventory levels, receive and process shipments, and report on stock levels.
  • Loss Prevention: Identify and prevent security risks and thefts, and escalate incidents to the hierarchy promptly.
  • Performance Monitoring: Continuously monitor sales performance, identify areas for improvement, and implement corrective actions.


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