Collection Specialist

2 days ago


Kuwait City, Al Asimah SLB Full time

The Receivables Management Professional at SLB is responsible for managing and collecting on a trade accounts receivable portfolio to maximize liquidity and free cash flow.

Key Responsibilities:
  1. Ensure timely collection of accounts receivable (AR) through regular follow-up on assigned accounts, in line with departmental and personal objectives.
  2. Document and review the customer order to cash process and propose opportunities to improve the pain points and increase efficiency.
  3. Collect outstanding invoices, gathering information on invoice disputes and creating dispute records for resolution.
  4. Input notes in the collection system regarding submission, resubmission, and transaction approval dates.
  5. Record disputes and assign clear action items for dispute owners.
  6. Identify delinquent accounts and take action to prevent reoccurrence and initiate communication with internal stakeholders.
  7. Maintain contact with customer AP departments through calls, notices, and account statements.
  8. Collaborate with stakeholders to support collections, proper cash application, and timely dispute resolution.
  9. Recommend uncollectible debit balances for expense write-off and work with the Controller and Financial Analyst.
  10. Research portfolios for duplicate and over-payments and submit refund requests where applicable.
  11. Review aged credit balances to ensure adherence to SLB's escheatment policy.


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