Front Desk Manager Lead

1 week ago


Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time

About Our Luxury Hotels

Vignette Collection is a diverse group of luxury hotels with a focus on providing guests with unique and authentic experiences. We've created a collection brand that gives guests an inspiring new choice, one that puts people at the heart of everything we do.

Our hotels are distinct in their own right, each with its own outlook and story to tell. We're looking for a Front Desk Manager to take ownership of delivering exceptional first impressions and memorable guest experiences.

Your Daily Tasks
  • Manage and coach your front office team to deliver exceptional guest services and warm welcomes.
  • Engage with guests to build personal relationships and resolve any complaints or issues.
  • Conduct regular front office inspections to ensure we're making the right first impression.
  • Help prepare budgets and find ways to drive revenue from walk-ins and upselling at the front desk.
  • Train team members and lead during emergencies or crises.

You'll be working closely with the Director of Rooms to manage a team of front desk employees across various specialisms.


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