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Front Desk Supervisor

2 weeks ago

Kuwait City, Al Asimah Inaya Medical Center Full time
Job Summary

Inaya Medical Center seeks a detail-oriented Front Desk Supervisor to oversee the daily activities of our front desk and patient support services team. As a key member of our staff, you will be responsible for ensuring a high level of patient satisfaction and delivering exceptional care.

Main Responsibilities:
  • Supervise and support the customer service team to ensure exceptional patient care and experience.
  • Address and resolve patient concerns, complaints, and inquiries in a professional manner.
  • Maintain accurate patient registration, insurance verification, and billing support.
  • Monitor front-desk workflows and suggest improvements for efficiency.
Team Leadership:
  • Train, mentor, and evaluate customer service representatives to maintain high standards.
  • Schedule shifts and manage team performance to ensure seamless operations.
  • Conduct regular team meetings to communicate updates, policies, and best practices.
Qualifications and Skills:
  • Bachelor's degree in Business Administration, Healthcare Management, or a related field.
  • 2-5 years of experience in customer service, preferably in a medical or healthcare setting.
  • Strong leadership, communication, and problem-solving skills.
  • Proficiency in medical software and scheduling systems.

This is a Mid-Senior level, Full-time position within the Hospitals and Health Care industry.