Housekeeping Operations Director
2 weeks ago
About the role:
- Evaluate the staffing requirements and prepare work schedules weekly to ensure seamless daily operations.
- Ensure sufficient staffing is present to meet business demands, promoting a positive guest experience.
- Communicate daily with each employee regarding anticipated business needs.
- Conduct regular line-ups to optimize staff performance.
- Foster staff knowledge of hotel services, features, and amenities, enhancing their service delivery.
- Assign tasks to staff as needed, prioritizing efficiency and productivity.
- Maintain high standards for Housekeeping staff, ensuring they meet hotel expectations.
- Support Housekeeping staff in performing job functions, providing assistance when necessary.
- Provide ongoing training for existing staff and ensure new hires meet certification requirements.
Key Responsibilities:
- Staffing Management: Evaluate staffing needs and create effective schedules.
- Staff Communication: Daily updates on business demands and expectations.
- Line-ups: Regular checks to optimize staff performance.
- Service Delivery: Foster staff knowledge of hotel services and amenities.
- Task Assignment: Prioritize tasks for efficient staff performance.
- Quality Control: Maintain high standards for Housekeeping staff.
- Training and Development: Ongoing training for existing staff and certification for new hires.
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