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Store Operations Leader
4 hours ago
The Store Operations Leader is responsible for leading the retail operations in their assigned area of accountability. This includes ensuring that stores are operating effectively, efficiently, and in line with company standards.
The role involves building and implementing store and area plans to maximise sales and performance. It also entails defining, developing, and following up on people development plans in partnership with training and education.
Key responsibilities include:
- Developing and implementing effective store and area plans to drive sales and performance.
- Building and maintaining a high-performing team through active succession planning, recruitment, and coaching.
- Ensuring compliance with company policies and procedures, including leadership roles, headcount management, and customer service standards.
- Providing market insights and competitor analysis to inform business decisions.
Additional responsibilities include:
- Managing shrinkage and stock levels, aiming for a minimum audit result of 85%.
- Delivering agreed-upon company measures in Happy App and LOvemeter, exceeding 80%.
- Exceeding annual employee satisfaction targets.
Required Skills and Qualifications
To be successful in this role, you will need:
- A Degree in Business or Administration.
- Experience in Customer Experience.
- Knowledge and experience in sales, service, and commercial KPI environments focusing on conversion and average basket.
- Comprehensive beauty industry knowledge, up to date on trends and latest products.
- Competent in Microsoft Office, with knowledge in PowerPoint & Excel.
- Leadership and transversal management skills.
- Commercial background and ME market awareness.
- Excellent communication skills.
- Flexibility, adaptability, and creativity.
- A high achievement drive, ability, and desire to drive change; a team player and confident to work alone.
Company Overview
LVMH is a world leader in luxury goods, with a portfolio of over 70 brands. As a Retail Area Manager, you will have the opportunity to work with some of the most prestigious brands in the industry.
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