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Business Development Specialist
3 weeks ago
About the Opportunity:
We are looking for a Business Development Specialist to join our team in Kuwait. The ideal candidate will have a strong background in sales and customer service.
Company Overview:
Ooredoo is a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa, and Asia.
We serve over 68 million customers and employ approximately 1,000 talented individuals in Kuwait.
As a Business Development Specialist, you will play a key role in driving Ooredoo's growth and success in Kuwait.
The Purpose:
Your primary responsibility will be to sell Ooredoo services and upgrade rate plans to meet customer needs.
You will also be responsible for influencing non-Ooredoo customers with new sales offers and maintaining existing relationships to fulfill monthly targets.
Key Responsibilities:
- Sales:
- Sell Ooredoo services and products through various market channels.
- Sell Ooredoo services and products to high-value customers.
- Closing deals and achieving targets using creative and innovative strategies.
- Staying well-informed about the latest expertise in the field.
- Creating sales plans independently and referring to Line Manager when necessary.
- Providing ongoing support to existing and new customers.
- Activating lines, services, and ported-in customers to minimize delays.
- Achieving customer satisfaction through written reports.
- Maintaining high-quality customer service standards.
- Quality Control:
- Ensuring drawers are opened and closed according to finance standards.
- Verifying transactions before closing the cash register or drawer.
- Handling cash and collecting daily sales and other reports.
- Receiving payments and issuing receipts for sale items and outstanding accounts.
- Processing collection reports daily.
- Reporting any discrepancies between submitted transactions and requests.
- Delivering daily cash and credit card vouchers for Ooredoo services.
- Attending training and coaching sessions set by management.
- SAF Management:
- Obtaining signatures from employees and customers on SAF documents.
- Reviewing transactions to avoid clawbacks and submitting them to Head Office daily.
- Returning signed SAF documents to CCQC and uploading scanned copies in RAS.
- Proactively improving self-knowledge by staying informed about developments in relevant fields.
- Performing other duties as directed by supervisors to ease branch operations and assist during the absence of Branch Manager or Team Leader.
- Upselling company digital platforms and directing customers to process basic services through it.
- Contributing to departmental communication through regular meetings and report preparation.
- Sharing knowledge and expertise with colleagues.
- Phono management has the right to reallocate sales executives to other divisions during crisis mode.
Qualifications and Requirements:
- Higher secondary school degree or equivalent discipline from a recognized institution.
- Minimum 3 years' experience in the relevant field.
- Intensive knowledge of local market conditions and MS Office skills.
- Exceptional communication and interpersonal skills.
- Fluent in Arabic and English, both written and spoken.
