
Luxury Hotel Ambassador
2 days ago
About Four Seasons: A Luxury Hotel in Kuwait City.
Company OverviewFour Seasons is a leading luxury hotel chain that operates a modern urban sanctuary in the heart of Kuwait City. Our hotel features contemporary Middle Eastern architecture, dazzling art, and resort-like spaciousness, making it a unique destination for guests.
Job DescriptionWe are seeking a skilled Resort Operations Coordinator to join our team. As a key member of our resort operations, you will be responsible for supervising bell staff, handling all guest interactions with the highest level of hospitality and professionalism, and resolving guest complaints in an accurate and timely manner.
Key Responsibilities- Supervise Bell Staff: Ensure the smooth arrival and departure of guests, proper handling of luggage, and follow-up on guest requests.
- Handle Guest Interactions: Provide excellent customer service, accommodate special requests, and answer questions about hotel services and amenities.
- Resolve Guest Complaints: Address guest concerns in a professional and courteous manner.
What You Will Do:
- Supervise bell staff to ensure the smooth arrival and departure of guests.
- Handle all guest interactions with the highest level of hospitality and professionalism.
- Assist guests with inquiries regarding hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
- Respond to all guest requests in an accurate and timely manner, both in person and by phone.
- Resolve guest complaints and find opportunities to recognize and personalize the service experience for all guests.
What We Are Looking For:
- Excellent reading, writing, and oral proficiency in English and Arabic.
- Two or more years of experience working within a luxury hotel or similar environment is considered an asset.
- Excellent interpersonal and communication skills.
- Cross-cultural sensitivity and customer service orientation.
- Guest centricity and understanding the importance of guest preferences.
- Ability to work effectively under pressure.
- Attention to detail and problem-solving skills.
Our Benefits:
- Full board shared living accommodation in a high-quality, well-resourced compound.
- Complimentary nights at FS Hotels worldwide.
- Regular social and sporting events.
- Paid home leave tickets.
- Quality employee meals.
- Free transportation to and from work.
- Free Wi-Fi in accommodation and employee transportation buses.
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