IT Support Professional

7 hours ago


Kuwait City, Al Asimah Career Hunters Full time
Job Description

Role Summary:

We are seeking a highly skilled IT Support Officer to join our team at Career Hunters. The successful candidate will be responsible for providing technical support to our users, ensuring the optimal performance of systems, devices, and networks.

Key Responsibilities:

  1. A. Technical Support
    • Addressing user inquiries related to hardware and software.
    • Promptly and efficiently troubleshooting technical issues.
    • Offering guidance and instructions to users to enhance system utilization.
  2. B. Hardware and Software Management
    • Installing and configuring computers, printers, and other peripherals.
    • Installing and updating software and applications as required.
    • Troubleshooting and regular maintenance of hardware.
  3. C. Network Administration
    • Monitoring network performance to ensure stability and efficiency.
    • Setting up and maintaining Local Area Networks (LAN) and Wide Area Networks (WAN).
    • Resolving network connectivity issues and ensuring network security.
  4. D. System Maintenance
    • Conducting preventive maintenance for systems and hardware.
    • Updating operating systems and applications to ensure optimal performance and security.
    • Monitoring systems to detect and resolve potential issues before they disrupt operations.
  5. E. Information Security
    • Implementing security policies and procedures to safeguard sensitive data.
    • Assisting in securing systems against cyber threats and malware.
    • Supporting backup and data recovery procedures.
  6. F. Documentation
    • Logging technical issues and related solutions to build a knowledge base.
    • Preparing periodic reports on the status of systems and hardware.
    • Maintaining maintenance and updates logs.

Candidate Profile:

  • Required Bachelor's degree in computer science or any relevant major.
  • Experience of 5+ years in relevant field.
  • Certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, and Microsoft Certified: Windows Client, Microsoft Certified: Azure Fundamentals, Red Hat Certified System Administrator (RHCSA), Cisco Certified Network Associate (CCNA), AWS Certified Cloud Practitioner & Google Cloud Digital Leader are a plus.

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