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Network Situational Awareness Manager
1 week ago
Vectrus delivers integrated solutions that combine physical and digital infrastructure from base to battlefield. Our team of experts improves security, streamlines logistics, and enhances readiness.
The Network Situational Awareness Manager performs duties as a shift supervisor and is the senior NOC person in the absence of the Chief Watch Officer. This role supervises the operation of automation systems comprising the NOC and performs high-level network performance and fault management under technical guidance and direction.
This position offers company-paid housing and transportation, a completion bonus, and tuition reimbursement program.
Key Responsibilities- Manage situational awareness of all networks and systems under NOC responsibility.
- Single point of contact for all communications needs and perform Enterprise services as required.
- Attend and conduct regular meetings to keep parties apprised of network and communications/data systems changes, improvements, and project progression as required.
- Schedule and prioritize individual workload and provide status of tasking to the NOC Chief Watch Officer as required.
- Facilitate problem resolution by monitoring and reviewing tickets, gathering information on outages, and updating service tickets throughout the resolution process.
- Provide technical and operational support to functional users by managing, monitoring, and maintaining situational awareness of networks and systems under NOC responsibility.
- Provide initial response to outage, degradation, or other events affecting systems and networks under NOC responsibility.
- Responsible for ownership of Incident (Remedy) tickets from start until resolution and confirmation and closure of ticket once escalated to the TNOSC.
- Assist in preparing and presenting networks and systems outage reports for the NOC to various agencies.
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