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Contact Center Professional

2 weeks ago

Kuwait City, Al Asimah Kout Food Group Full time

About Our Team

Kout Food Group is committed to providing our customers with exceptional service and support. As a Customer Service Representative, you will play a vital role in achieving this goal by providing timely and effective solutions to customer inquiries and issues.

What You Will Do

  • Answer customer calls and respond to their inquiries, complaints, and orders.
  • Process customer orders accurately using our ordering system.
  • Provide customers with information about menu items, promotions, and delivery services.
  • Handle customer complaints efficiently and escalate complex issues when necessary.
  • Maintain accurate call logs and customer records in our system.

Your Qualifications

  • High school diploma or equivalent; diploma/degree in a related field is a plus.
  • Prior experience in a call center, customer service, or food service industry is preferred.
  • Excellent verbal communication skills in English and Arabic (preferred).
  • Strong problem-solving skills and ability to handle customer complaints with professionalism.
  • Ability to work in a fast-paced environment and manage multiple tasks.
  • Proficient in computer applications and order management systems.