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Emergency Response Center Manager
6 hours ago
About V2X Inc.
V2X Inc. is a company that provides innovative solutions to the military and government sectors. We are committed to delivering high-quality services that meet the needs of our clients.
Job Description
This position will be physically located in Kuwait in support of LOGCAP. The job holder will perform all Desk Operations functions for the PMO that deal with dispatching initial response to accidents or incidents, providing emergency notifications IAW notification matrix provided by the USG, and plotting recording responses to accidents and incidents.
Main Tasks
- Record incidents and offenses occurring in a 24-hour period in the Computer Aided Dispatch System (CAD) and all applicable DA Forms, IAW AR 190-40, AR 190-45, or at the direction of the Provost Marshal.
- Prepare and submit complete reports of incidents that are considered security breaches, violations of administrative regulations, or special instructions as outlined in general and special orders.
- Answer emergency and non-emergency phone calls via landline, VoIP, WhatsApp, or cell phone; process, prioritize, and document in the Computer Aided Dispatch System (CAD).
- Provide emergency notifications IAW notification matrix provided by the USG and ESD Notification matrix.
- Maintain up-to-date knowledge of radio transmission, broadcasting, control, and operation of telecommunication systems.
- Safeguard evidence until turned over to the PMO Evidence Custodian using DA Form 4137, Evidence/Property Custody Document, which shall be filed for all evidence being held.
- Operate the Army Law Enforcement Reporting and Tracking System (ALERTS) and the Emergency Reporting System (ERS).
Qualifications
- MINIMUM QUALIFICATIONS:
- High School diploma required, AA or BA/BS Degree preferred.
- Must be a US Citizen.
- Must be at least 21 years of age.
- Have a valid US Passport.
- Have a current and valid US Drivers License.
- Will meet United States Government (USG) security requirements.
- Must possess Active Secret Security Clearance.
- Typing speed of 35 wpm or more, preferred.
- One (1) year of specialized experience which includes dispatching emergency and/or non-emergency services; operating various telecommunication systems and/or equipment, preferred.
- Hazmat Awareness, Telecommunicator I/II, EMD certifications, preferred.
- Experience:
- Must have computer experience and have a thorough knowledge of Microsoft Office.
- Skills:
- Excellent computer skills required as well as interpersonal, oral, and written communication skills.
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