Store Director

2 weeks ago


Kuwait City, Al Asimah Majid Al Futtaim Full time
Job Title

Store Manager

Role Summary

The Store Manager plays a vital role in achieving sales targets and driving profitability for the store. This involves managing and developing the store teams to deliver exceptional customer experiences and maintain a strong brand image.

Key Responsibilities
  • Ensure high levels of customer service are delivered at all times.
  • Take ownership of customer complaints and concerns, addressing them in a professional and efficient manner.
  • Coach and mentor the store teams to enhance customer service and team skills.
  • Drive sales and enhance business by meeting set KPI targets, such as net sales, footfall conversion, and stock turn.
  • Create innovative approaches to attract new customers and expand store traffic.
  • Ensure adherence to 'Model Store Standards' in relation to visual merchandising (VM) and take accountability for team understanding of VM principles and standards.
Requirements
  • Customer service expertise.
  • Commercial awareness.
  • Selling skills.
  • Analytical ability.
  • Data savvy.
  • High school certificate.
  • Minimum 4-5 years' industry experience.


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