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CRM Support Specialist

2 weeks ago


Kuwait City, Al Asimah beBeeCustomer Full time 4,500 - 6,500
CRM Support Specialist

The CRM Support Specialist is responsible for providing technical assistance to customers and internal stakeholders. They will collaborate with the senior team to review and approve design and development of vendor modules and CRM applications.

Key Responsibilities
  • Collaborate with senior team to review and approve design and development of vendor modules and CRM applications.
  • Act as testing resource during project lifecycle, performing unit and integration testing and acceptance testing.
  • Perform maintenance and administration of in-house developed applications to ensure performance.
  • Provide second-level front-end application support to investigate and resolve trouble tickets and customer complaints.
Requirements
  • Proficiency in CRM systems and experience with CRM applications.
  • Knowledge of CRM support processes specific to the telecom industry.
  • Advanced Microsoft Office toolkit skills (Excel, PowerPoint).
  • Competency in SQL and Python a plus.
Benefits

This role offers opportunities for career growth and professional development in a dynamic and supportive environment.

How to Apply

If you meet the requirements and are enthusiastic about the role, please submit your resume, passport-size photograph, highest education qualification, and copy of civil ID/passport.