Technical CRM Specialist

2 weeks ago

Kuwait City, Al Asimah beBee Careers Full time 2,800 - 4,300

About the Role

", "
  • Support CRM implementations, collaborate with vendors, and perform technical testing.", "
  • Maintain systems and applications to achieve customer satisfaction and speed to market.", "
  • Review and analyze vendor module designs and develop documentation for solutions.", "
  • Transfer knowledge of new applications to operations teams and inform users of changes.", "
  • Act as a testing resource during project lifecycles and perform acceptance testing.", "
  • Perform maintenance and administration of in-house developed applications.", "
  • Investigate and resolve trouble tickets and customer complaints.", "
  • Evaluate commercial concept papers and provide feedback on technical requirements.
", "Responsibilities:", "
  1. ", "
  2. Collaborate with vendors on design and development of vendor modules and CRM applications.", "
  3. Develop documentation for solutions based on agreed-upon requirements.", "
  4. Transfer knowledge of new applications to operations teams.", "
  5. Inform users of changes to applications.", "
  6. Act as a testing resource during project lifecycles.", "
  7. Perform maintenance and administration of in-house developed applications.", "
  8. Investigate and resolve trouble tickets and customer complaints.", "
  9. Evaluate commercial concept papers and provide feedback on technical requirements.", "
", "Requirements:", "
  • Ability to communicate and present at all levels of the organization.", "
  • Excellent verbal and written communication skills.", "
  • Proficiency in agile methodologies.", "
  • Knowledgeable in CRM systems.", "
  • CRM applications experience.", "
  • Knowledge of CRM support processes specific to the telecom industry.", "
  • Advanced Microsoft Office toolkit (Excel, PowerPoint).", "
  • Competency in SQL and Python is a plus.
",

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