Technical CRM Specialist
2 weeks ago
About the Role
", "- Support CRM implementations, collaborate with vendors, and perform technical testing.", "
- Maintain systems and applications to achieve customer satisfaction and speed to market.", "
- Review and analyze vendor module designs and develop documentation for solutions.", "
- Transfer knowledge of new applications to operations teams and inform users of changes.", "
- Act as a testing resource during project lifecycles and perform acceptance testing.", "
- Perform maintenance and administration of in-house developed applications.", "
- Investigate and resolve trouble tickets and customer complaints.", "
- Evaluate commercial concept papers and provide feedback on technical requirements.
- ", "
- Collaborate with vendors on design and development of vendor modules and CRM applications.", "
- Develop documentation for solutions based on agreed-upon requirements.", "
- Transfer knowledge of new applications to operations teams.", "
- Inform users of changes to applications.", "
- Act as a testing resource during project lifecycles.", "
- Perform maintenance and administration of in-house developed applications.", "
- Investigate and resolve trouble tickets and customer complaints.", "
- Evaluate commercial concept papers and provide feedback on technical requirements.", "
- Ability to communicate and present at all levels of the organization.", "
- Excellent verbal and written communication skills.", "
- Proficiency in agile methodologies.", "
- Knowledgeable in CRM systems.", "
- CRM applications experience.", "
- Knowledge of CRM support processes specific to the telecom industry.", "
- Advanced Microsoft Office toolkit (Excel, PowerPoint).", "
- Competency in SQL and Python is a plus.
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