Business Development Consultant

5 days ago

Kuwait City, Al Asimah beBeeSuccess Full time 5,000 - 8,000
Client Success

This role focuses on client success in Kuwait. You will own the holistic post-sale client services operational relationship for applicable clients and provide operational support and assistance in growing clients business.

You will be a trusted client advocate, working proactively with your client portfolio to enable new capabilities, manage geographic expansion, and promote product adoption.

This role is an exciting opportunity to be at the forefront of Tink's client success transformation by partnering closely with key clients to maximize their benefits realization and value from Tink products through optimizing their performance.

Key Responsibilities:
  1. Support and/or oversee the implementation of new Tink products the Client purchases by coordinating key Client and Tink teams to expedite implementation readiness activities and steer the client toward getting faster time to value and maximize adoption of deployed products.
  2. Ensure Client operational goals and success metrics for their overall Tink product landscape are understood.
  3. Build and sustain a client advocate status with key client stakeholders by proactively executing against forward-looking Client Success Plans, in alignment with the Account Team, to track client-specific outcomes including a client adoption and performance of Tink products purchased.
  4. Participate in the design and delivery of initiatives to improve client adoption of products and use of Tink self-tools.
  5. Stay current with the latest payment processing trends, Tink solutions, and technologies to provide a good Client experience and generate new sales leads as solutions to identified client pain points.
  6. Establish working relationships with Client Services and other cross-functional subject matter experts to orchestrate consultation to resolve complex client issues and optimize client performance.
  7. Support development of client education and training materials (including webinars) to communicate new Tink rules, essential mandates, Tink Business Enhancement Releases, and/or upcoming changes to ensure client readiness and service compliance.
  8. Support and/or lead periodic operational reviews with clients and Tink stakeholders.
  9. Act, on an ad-hoc and as needed basis for applicable clients, as the escalation point for managing significant issues and major incident/crisis responses.
  10. Proactively identify and drive opportunities to optimize client performance by monitoring client health and liaising with specialist Tink teams as needed.
Qualifications:
  • 5 or more years of relevant work experience with a Bachelor's Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD

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