Digital Transformation Strategist

5 days ago


Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time

HealthCare Dynamics Gen. Trading Company W.L.L seeks a highly skilled and experienced professional to lead our Digital Operations team.

This individual will be responsible for leading and managing all aspects of our Digital Operations within assigned areas of ownership, ensuring high-quality service delivery, operational excellence, and financial execution.

Key ResponsibilitiesService Delivery

Leading the performance of Digital Solutions Operations in the region, including customer KPIs for on-time performance, quality, and other pertinent measurements.

Operational Excellence and Production Management

Regularly meeting with Digital Operations Managers and Supervisors to review operational results, identifying opportunities for improvement, and implementing corrective actions.

Cross-Functional Coordination

Serving as the main point of coordination between operations and other functional teams across the company, ensuring seamless collaboration and effective communication.

Financial Execution

Participating in financial planning and performance of Digital Operations in the region, including financial forecasting and delivering expected financial results.

Managing financial performance by analyzing trends and monitoring P&L, developing and executing plans to achieve targets, and managing against annual operating and capex budgets.

Business Development

Driving revenue growth through partnerships with Sales and Customer Service Teams, developing relationships with top customers, and participating in key account renewals.

Leadership, Talent Development & Culture

Responsible for creating a positive and inclusive work environment, driving leadership development, and ensuring talent is reviewed regularly and successors identified for all exempt roles.



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