Operations Director

5 days ago


Kuwait City, Al Asimah Internationalhospital Kw Full time
Job Summary

We are seeking an experienced Operations Director - Hospitality Services to lead our hospitality departments and ensure exceptional patient/guest experiences. This role is responsible for the day-to-day operations of the reporting departments, maintaining facilities, and implementing innovative service culture.

Main Responsibilities:
  • Run the day-to-day operations of the hospitality departments, ensuring high standards of quality and safety.
  • Maintain facilities, incorporating innovative service culture to optimize patient/guest experience.
  • Supervise staff, planning work schedules, and delegating assignments as necessary.
  • Ensure clear communication and coordination with hospital departments.
  • Plan inventory needs, monitor stock levels, and manage supplies.
  • Control consumption of supplies and materials.
  • Identify issues jeopardizing basic hospitality standards and recommend actions to Management.
  • Oversee contracted staff activities.
  • Study market practices and introduce new hospitality services to create a competitive edge.
Requirements:
  • Bachelor's degree/MBA or relevant certifications in Hospitality management.
  • At least 5 years' experience directly related to the duties and responsibilities specified.
  • Fluent in conversational and written English; Arabic optional.
  • Customer-focused with tolerance for ambiguity and patience.
  • Good communication skills, team building, employee development, and problem-solving abilities.
Estimated Salary: $120,000 - $150,000 per year

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