Store Operations Manager

2 weeks ago


Kuwait City, Al Asimah Al Futtaim Group Full time

About Al Futtaim Group

Established in the 1930s as a trading business, Al Futtaim Group has grown to become one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Our five operating divisions – automotive, financial services, real estate, retail and healthcare – employ over 35,000 employees across more than 20 countries in the Middle East, Asia and Africa.

Our partnership with over 200 of the world's most admired and innovative brands enables us to continue to grow and expand, responding to the changing needs of our customers within the societies in which we operate. By upholding our values of respect, excellence, collaboration and integrity, Al Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

About the Role

The Assistant Store Manager is accountable for sales performance, focusing on growth and profitability, customer satisfaction, merchandising standards, store operations, and the training and development of the entire staff. The ideal candidate will be a results-driven individual with excellent leadership and communication skills, who can drive sales and profitability while ensuring operational effectiveness.

Key Responsibilities

• Drive Sales & Profitability: Meet or exceed profitability expectations for the store in sales, payroll, shrink and conversion by creating and executing strategies to maximize store sales and control expenses.

• Operational Effectiveness: Control company assets by meeting all loss prevention measures, executing and complying with all company policies and store procedures.

• People Development / HR: Support recruiting, hiring, developing and retaining high quality associates to fill store profile and succession planning.

• Customer Experience / Sales: Ensure an excellent level of customer service is a priority at all times by executing and achieving Customer Experience consistently through regular assessment, coaching and follow-up with team.

Requirements

• Good command of business English (written and verbal)

• Good computer skills (Outlook, Excel & SAP) and detailed report analysis skills

• Strong level of numeracy & literacy

Qualifications

• High school education or equivalent preferred

• Minimum Experience and Knowledge: 1-2 years Assistant Store Manager experience with a proven track record for driving sales and profit results and training and developing a team of individuals



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