Store Operations Manager
4 weeks ago
Job Summary:
As a Store Manager at Majid Al Futtaim, you will be responsible for achieving sales targets, managing and developing the store teams to maximize profitability, maintaining brand and Company image, operational compliance, and offering excellent customer experience.
Key Responsibilities:
Ensure the highest levels of customer service are delivered at all times.
Take ownership for customer complaints and concerns and address these in a professional, efficient, and effective manner.
Coach and mentor the store teams to enhance customer service.
Constantly assess team performance against set key criteria in order to strengthen the team skills.
Drive sales and constantly strive to enhance business ensuring set KPI targets (such as net sales, footfall conversion, shrinkage, stock turn) are met.
Create innovative approaches to attract new customers, expand store traffic, and enhance profitability.
Identify key causes of underperformance, and drive action plans to respond accordingly through analysis and commercial awareness.
Provide critical analytical feedback to the Operations, Buying and Planning Departments in relation to product, ranging, price.
Ensure adherence to the "Model Store Standards" in relation to VM, taking accountability for the team understanding of the VM principles and standards.
Overall accountability for compliance of subordinates with established Company policies and procedures.
Requirements:
Customer service expertise.
Commercial awareness.
Selling skills.
Analytical ability.
Data savvy.
High school certificate.
Minimum experience 4 – 5 years' industry experience.
About Us:
At Majid Al Futtaim, we're on a mission to create great moments, to spread happiness, to build experiences that stay in our memories for a lifetime. We're proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. We work in a friendly environment, where everyone shares positive vibes and is excited about our future. We work with over 50,000 diverse and talented colleagues, all guided by our Leadership Model.
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