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High-Level Technical Liaison

2 weeks ago

Kuwait City, Al Asimah ProgressSoft Full time

As a High-Level Technical Liaison, you will play a crucial role in providing high-level onsite and remote IT technical liaison services to our clients. The successful candidate will have a strong background in enterprise solutions implementations and support services.

Key Responsibilities:

The High-Level Technical Liaison will be responsible for implementing and installing solutions at customer infrastructure platforms, working onsite and offsite to troubleshoot and diagnose customer-reported issues, and acting positively and responding promptly to the customer's requests/tickets. Additionally, the successful candidate will prepare, review, and ensure the accuracy of technical documentation and conduct Preventive / Corrective Maintenance visits.

Requirements:
  • Bachelor's Degree in Information Technology, Engineering/Science, Computer Application, or any related field.
  • At least 2 years of experience in a similar field.
  • Willingness to travel and work extra hours when needed.
  • Experience in database engines (Oracle, MS-SQL, and PostgreSQL).
  • Experience in operating systems (Linux and MS Windows).
  • Developed knowledge in cloud Infrastructure Orchestration Tools (Ex. Kubernetes, HashiCorp Nomad)
  • Working experience in application servers (Ex. Apache Tomcat, Oracle WebLogic, IBM WebSphere).
  • Knowledge and acquired skills of DevOps techniques including (CI/CD, Helm, Ansible)
  • Knowledge in Directory Services (AD & LDAP).
  • Excellent personal skills
  • Professional effective communication, verbal and written
  • Customer oriented mentality
  • Details oriented and a team player
  • Initiative and self-managed
  • Time management and result oriented