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Technical Implementation Specialist

3 weeks ago

Kuwait City, Al Asimah beBee Careers Full time

We are seeking a highly skilled Support & Implementation Engineer to join our team. As a key member of our technical support and engineering teams, you will be responsible for providing high-level onsite and remote IT technical liaison.

The ideal candidate will have experience in implementing and installing solutions at customer's infrastructure platforms, troubleshooting and diagnosing customer-reported issues, and collaborating with other technical support and engineering teams.

Responsibilities:
  • Solution Implementation: Implement and install solutions at customer's infrastructure platforms.
  • Troubleshooting: Troubleshoot and diagnose customer-reported issues on the different implementation layers.
  • Customer Communication: Act positively and respond promptly to the customer's requests/tickets.
  • Documentation: Prepare, review and ensure the accuracy of technical documentation.
  • Maintenance: Conduct Preventive / Corrective Maintenance visits.

Requirements:

  • Education: Bachelor's Degree in Information Technology, Engineering/Science, Computer application, or any related field.
  • Experience: At least 2 years experience in a similar field.
  • Travel: Willing to travel and work extra hours when needed.
  • Database Engines: Experience in database engines (Oracle, MS-SQL, and PostgreSQL).
  • Operating Systems: Experience in operating systems (Linux and MS Windows).
  • Cloud Infrastructure Orchestration Tools: Developed knowledge in cloud Infrastructure Orchestration Tools (Ex. Kubernetes, HashiCorp Nomad)
  • Application Servers: Working experience in application servers (Ex. Apache Tomcat, Oracle WebLogic, IBM WebSphere).
  • DevOps Techniques: Knowledge and acquired skills of DevOps techniques including (CI/CD, Helm, Ansible)
  • Directory Services: Knowledge in Directory Services (AD & LDAP).
  • Soft Skills: Excellent personal skills, professional effective communication, verbal and written, customer oriented mentality, details oriented and a team player, initiative and self-managed, time management and result oriented.