Help Desk Specialist
7 hours ago
We are seeking a highly skilled and experienced Service Desk Administrator to join our team.
The successful candidate will provide front-line customer service desk support, responsible for responding to and resolving computer, printer, and network issues.
Key Responsibilities:
- Primary support and interface with site Information Management Officers (IMO) to ensure all Service Desk resources are utilized in the most efficient manner.
- Assists the IMO with daily functions of computer, network and software management for the site and all users.
- Provides immediate response to all customers who come to the Service Desk.
- Troubleshoots Microsoft OS issues on Army Gold Master/Universal Gold Master along with setup and Microsoft Office 2007.
- Manages Network Services with Server Manager, Print Queue Management and CISCO VMPS Administration.
Requirements:
- Must be a US citizen with an active Secret clearance, or higher level, security clearance.
- High school diploma or GED with at least one (1) year experience in a service desk/help desk environment.
- Demonstrated strong customer service skills are mandatory.
- Excellent interpersonal skills are required.
Additional Requirements:
- Able to pass a detailed medical and dental exam.
- Able to complete CONUS Replacement Center (CRC) Training for deployment overseas.
Salary Range: $40,000 - $60,000 per annum.
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