Help Desk Specialist

7 hours ago


Muḩāfazat al Jahrā, Kuwait Akima Full time
Job Title: Service Desk Administrator

We are seeking a highly skilled and experienced Service Desk Administrator to join our team.

The successful candidate will provide front-line customer service desk support, responsible for responding to and resolving computer, printer, and network issues.

Key Responsibilities:

  • Primary support and interface with site Information Management Officers (IMO) to ensure all Service Desk resources are utilized in the most efficient manner.
  • Assists the IMO with daily functions of computer, network and software management for the site and all users.
  • Provides immediate response to all customers who come to the Service Desk.
  • Troubleshoots Microsoft OS issues on Army Gold Master/Universal Gold Master along with setup and Microsoft Office 2007.
  • Manages Network Services with Server Manager, Print Queue Management and CISCO VMPS Administration.

Requirements:

  • Must be a US citizen with an active Secret clearance, or higher level, security clearance.
  • High school diploma or GED with at least one (1) year experience in a service desk/help desk environment.
  • Demonstrated strong customer service skills are mandatory.
  • Excellent interpersonal skills are required.

Additional Requirements:

  • Able to pass a detailed medical and dental exam.
  • Able to complete CONUS Replacement Center (CRC) Training for deployment overseas.

Salary Range: $40,000 - $60,000 per annum.



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