Hospitality Services Leader

21 hours ago


Kuwait City, Al Asimah Procapita Group Full time

Job Summary:

The Procapita Group is seeking an experienced Restaurant Manager to lead our hospitality services team. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of the restaurant, ensuring seamless front-of-house (FOH) and back-of-house (BOH) management. Your primary focus will be on managing staff performance, controlling costs, maintaining high service standards, driving sales initiatives, and ensuring compliance with operational, financial, and safety protocols.

  • Key Responsibilities:
    • Oversee daily FOH and BOH operations, ensuring smooth service and adherence to operational standards.
    • Manage and supervise staff performance, ensuring exceptional guest service.
    • Monitor food quality and presentation through regular line checks and tastings.
    • Ensure cleanliness and maintenance of all areas, addressing repairs and maintenance needs promptly.
    • Conduct shift meetings for FOH and BOH staff to ensure clear communication and alignment.
  • Financial Performance:
    • Review daily sales figures, labor expenses, and inventory to meet budgetary goals.
    • Participate in weekly food and beverage inventory, analyzing costs and ensuring waste reduction.
    • Prepare and monitor budgets, controlling costs of goods sold and other controllable expenses.
    • Conduct weekly Profit & Loss (P&L) reviews with the management team.
  • Leadership and Development:
    • Ensure ongoing staff training and certification, including performance appraisals and coaching.
    • Develop and implement incentive programs to promote team motivation and collaboration.
    • Maintain a harassment-free workplace and resolve employee concerns effectively.

Requirements:

  • Bachelor's degree in Hospitality, Business Administration, or a related field.
  • Proven experience in restaurant management with proficiency in FOH and BOH functions.
  • Strong financial acumen, including budgeting, P&L analysis, and cost control.
  • Outstanding communication, leadership, and organizational skills.
  • Familiarity with food safety, sanitation, and workplace safety regulations.
  • Ability to work flexible hours, including evenings, weekends, and holidays.
  • Proficiency in restaurant management systems and computer applications.


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