Sales and Marketing Coordinator

4 weeks ago

Kuwait City, Al Asimah Dubai Holding Full time
About Jumeirah Messilah Beach Hotel and Spa

Jumeirah Messilah Beach Hotel and Spa is a world-class resort located in Kuwait, offering 316 rooms and suites, 80 residential suites, and 12 villas. The hotel features seven restaurants, cafes, and lounges, a Talise Spa, a 200-meter private beach, two swimming pools, and a children's play area. With extensive conference and banqueting facilities, including the Badriah ballroom, Jumeirah Messilah Beach Hotel and Spa is an ideal destination for business and leisure travelers.

Job Summary

We are seeking a highly motivated and organized Sales and Marketing Coordinator to join our Reservations team at Jumeirah Messilah Beach Hotel and Spa. The successful candidate will be responsible for maintaining and developing the business of Accommodation, Food and Beverage, Banqueting, and Conventions related to the local corporate markets.

Key Responsibilities
  • Attend daily briefings to discuss sales activity and provide feedback on market conditions.
  • Maintain and develop the business of Accommodation, Food and Beverage, Banqueting, and Conventions related to the local corporate markets.
  • Liaise closely with all departments within the hotel, particularly with Front Office, Food and Beverage, and Banqueting, to ensure that any potential sales leads are followed up on with immediate effect.
  • Liaise closely with the key account Sales Managers for any feedback from key accounts that require following up.
  • Submit all sales leads obtained to the Director of Sales and Marketing so that value can be ascertained and directive action can be taken.
  • Achieve monthly sales objectives and production-related targets.
  • Keep client's data up-to-date using Opera, Delphi, Customer Relationship Management - Sales and Catering System.
  • Keep track of room night and revenue production levels of all assigned client accounts.
  • Ensure that the necessary reports are produced on a weekly and monthly basis supporting the production of the monthly sales report.
  • Ensure that the necessary forms are filled out and signed off and all arrangements have been made before site inspections and entertaining clients at the hotel.
  • Coordinate and handle all group requirements and activities once the group contract has been established.
  • Keep track of all group blocks that have been entered into the system, follow up on rooming lists, and load rooming lists in a timely manner.
  • Ensure that credit and billing instructions are clearly mentioned and supported.
  • Build and maintain group files for arriving groups and ensure correct information is received for group profiles.
  • Meet and escort arriving and departing groups.
  • For larger/more complex groups, participate in the BEO meetings and/or the Group pre-arrival meeting.
  • Coordinate all events as delegated to ensure maximum customer satisfaction.
  • Coordinate guests' treatment and VIPs with Guest Relations.
  • Responsible for processing visas for hotel guests when required.
  • Ensure that all department heads are informed of significant information, which will affect the Hotel operations.
  • Prepare weekly and monthly group forecasts to ensure other departments are advised in advance and can plan accordingly.
  • Conducting sales calls with the proactive team to be introduced to the bookers and main persons for groups.
  • Any other duties that may be reasonably requested by the management.
Requirements

We are looking for a highly motivated and organized individual with excellent communication and interpersonal skills. The successful candidate will have a good command of written and spoken English, with Arabic being an advantage. Typewriting in English and computer skills in Excel, Word, and PowerPoint are also essential.

Besides generous F&B benefits and reduced hotel rates across our hotels globally, this role has excellent employee benefits making the role attractive to high performers and any applicant who likes to associate themselves with one of the most luxurious brands in the hospitality industry.

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