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Restaurant Operations Manager
1 day ago
HealthCare Dynamics Gen. Trading Company W.L.L currently operates 17 Elevation Burger units in Kuwait, with over 230 team members.
The Assistant Store Manager plays a crucial role in managing the dining area, supervising and training the crew, as well as assisting with programs that increase top line sales.
The key responsibilities include:
Financials- Assisting in controlling labor percentage to meet company expectations
- Ensuring Cost of Goods (COGS) is within standard limits
- Increasing Top Line sales through effective strategies
- Maintaining high standards of food quality by ensuring proper preparation and cooking procedures
- Monitoring food waste levels and resolving quality issues
- Training new crew members to ensure they meet company standards
- Developing team members to shift leaders, Assistant Managers, and General Managers
- Effective communication with crew members and management to deliver great guest service
- Resolving complaints regarding food and beverages
- Reviewing schedules and setting up the dining room for optimal guest experience
- Greeting guests and providing excellent customer service
- Supervising staff to ensure proper service delivery
- Inspecting crew members to ensure they are in clean and proper uniforms
- Aiding in receiving and resolving complaints regarding guest service
- Ensuring all Front of House (FOH) side-work is completed and equipment is cleaned according to schedule
- Maintaining the appearance, cleanliness, and safety of dining room areas, equipment, and fixtures
- Securing the dining room and other areas at the end of the business day
- Placing orders and receiving deliveries efficiently
- Participating in monthly inventory
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