Technical Service Specialist

3 hours ago

Kuwait City, Al Asimah Vectrus Full time

This position will be physically located in Kuwait in support of LOGCAP.

The Technical Service Specialist applies understanding, knowledge, and guidance of information systems hardware and software to provide problem resolution, problem diagnosis, and solutions in a service center environment. They are responsible for recognizing, researching, isolating, and resolving first-level information systems problems for appropriate service, repairs, training, and follow-up.

Responsibilities
  • Provide technical maintenance and service for all ADPE equipment.
  • Evaluate equipment for malfunctions and deficiencies.
  • Perform baseline procedures and hardware replacement.
  • Work closely with the Systems Support Specialist, Lead (SSSL) to determine serviceability of workstations, monitors, printers, servers, and other computer peripherals.
  • Be responsible for all final technical inspections and ensure the appropriate status entry is made in the work order tracking system.
  • Perform monthly UBL inventories and assist with cyclical property inventories.
  • Perform other duties and assignments as required.
Qualifications
  • Minimum Qualifications:
    • Must be a US Citizen.
    • Must be able to obtain and maintain valid Secret Clearance.
    • A valid driver's license and the ability to obtain U.S. Government Motor Vehicle Operation's License and Host Nations Driver's License is required.
    • Meets requirements outlined in AR 25-2 for privileged access (IAT-I) to ISs CompTIA Security+ and Microsoft 365 Certified Modern Desktop Administrator or Server+ is required IAW DoD 8570.1-M.
    • Applicants must be Baseline & Computing Environment certified prior to hire in accordance with DoD 8570.1-M.
    • A+ Certification preferred.
  • Experience: 3+ years of related experience.
  • Skill Requirements:
    • Capable of effectively communicating technical information in English, both written and verbal.
    • Possess Advanced PC technical support skills.
    • Time management and organizational skills.
    • Must be proficient using the latest version of Microsoft Office.
    • Experience using Maximo work order system or similar system.
    • Pursuant to KRH subcontract English competency levels:
      • Reading ability – level 3.
      • Speaking ability – level 3.
      • Writing ability – level 3.
    • Physical Requirements:
      • Light work. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.
      • Visual Acuity: The worker is required to have visual acuity to perform an activity such as operates machines, such as lathes, drill presses, power saws, and mills where the seeing job is at or within arm's reach; performs mechanical or skilled trades tasks of a non-repetitive nature, such as carpenter, technicians, service people, plumbers, painters, mechanics, etc.

We are committed to an inclusive and diverse workplace that values and supports the contributions of each individual. This commitment along with our common Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation and expand our success in the global marketplace.

Vectrus is an Equal Opportunity /Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, protected veteran status or status as an individual with a disability.

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