IACOE Junior Operations Analyst Job Opportunity

1 week ago


Kuwait City, Al Asimah National Bank of Kuwait Full time

**Job Summary**

We are seeking a skilled junior operations analyst to join our team at the National Bank of Kuwait.

The successful candidate will be responsible for monitoring and managing deployed automation, ensuring seamless operations, and resolving any issues that may arise.

Main Responsibilities:

  • Liaising with business, IT, and control functions to resolve automation incidents and ensure alignment with risk management and ISO standards.
  • Facilitating meetings to prioritize, review, and resolve critical issues or identify areas for improvement in the automation process.

Key Tasks:

  • Monitoring Remedy tickets, collaborating with business groups, and documenting solution requirements.
  • Reviewing daily reports and automated notifications to monitor the health of deployed solutions.
  • Managing escalations from the business and communicating with IT and business stakeholders.
  • Assisting in tracking system changes, undertaking impact analysis, and re-configuring bots as needed.
  • Monitoring bot utilization and suggesting improvements to management.

Requirements:

  • Bachelor's Degree in Computer Science or Engineering.
  • Good knowledge of MS Office.
  • Strong programming and coding skills.
  • Ability to work in a fast-paced environment.


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