National Bank of Kuwait Operations Analyst Position

1 week ago


Kuwait City, Al Asimah National Bank of Kuwait Full time

**Job Overview**

The National Bank of Kuwait is seeking a skilled junior operations analyst to join its intelligent automation center of excellence.

This role will focus on monitoring and managing deployed automation, ensuring seamless operations and resolving any issues that may arise.

Main Responsibilities:

  • Liaise with business, IT, and control functions to identify and resolve automation incidents and ensure alignment with risk management and ISO standards.
  • Facilitate meetings to prioritize, review, and resolve critical issues or identify areas for improvement in the automation process.

Key Tasks:

  • Monitor Remedy tickets, collaborate with business groups, and document solution requirements to ensure effective issue resolution.
  • Review daily reports and automated notifications to monitor the health of deployed solutions and identify potential issues before they become major problems.
  • Manage escalations from the business and communicate with IT and business stakeholders to ensure prompt resolution and minimal disruption.
  • Assist in tracking system changes, undertaking impact analysis, and re-configuring bots as needed to maintain optimal automation performance.
  • Monitor bot utilization and suggest improvements to management to optimize automation efficiency and effectiveness.

Reporting Requirements:

  • Ensure proper reporting and documentation of issues to facilitate knowledge sharing and continuous improvement.
  • Monitor service level agreements (SLAs) and take necessary actions to expedite where applicable to meet customer expectations.

Requirements:

  • Bachelor's Degree in Computer Science or Engineering, with a strong foundation in programming and coding skills.
  • Good knowledge of MS Office, especially Excel, PowerPoint, Word, and Visio, to support communication and collaboration.
  • Strong programming and coding skills to develop and maintain automation solutions.
  • Blue Prism RPA certification is highly desirable but not essential.
  • Ability to work in a fast-paced environment, multitask, and meet deadlines while maintaining high-quality deliverables.

Additional Information:

  • Associate-level position with opportunities for growth and development within the organization.
  • Full-time employment with a competitive salary and benefits package.
  • Information Technology job function supporting the banking and financial services industry.


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