**Store Operations Coordinator**

2 days ago


Kuwait City, Al Asimah IKEA Full time
Job Overview

IKEA Al-Homaizi Limited, operating in three countries - Kuwait, Jordan, and Morocco, is an equal opportunities employer. We hire and treat our co-workers in a manner that does not discriminate with regards to gender, race, colour, religion, age, disability, sexual orientation, marital status, nationality, political opinion, union affiliation, social or ethnic origin.

Company Description

The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at affordable prices.

Key Responsibilities
  1. Lead and support the housekeeping team to ensure customer satisfaction.
  2. Identify customer needs and offer simple and effective solutions.
  3. Take responsibility for the cleanliness of the store and warehouse.
  4. Work towards the common goal of the department to improve customers' total shopping experience.
Key Assignments
  1. Ensure total cleanliness and hygiene in the store and its premises.
  2. Ensure the right number of co-workers is in the right place at the right time to serve our customers and run the department successfully.
  3. Support and coach co-workers to ensure customers leave with a positive impression of the IKEA store and want to come back and shop more frequently with us.
  4. Lead by example in terms of customer focus, cooperation with other departments, simplicity, and giving and taking responsibility to optimize our customers' experience in my unit.
  5. Contribute to my department action plan and take ownership for my part in its delivery.
  6. Follow up on the department action plan and take action to ensure we are continually focused on achieving the agreed goals.
  7. Ensure co-workers pack items for customers properly, especially fragile items, and are loaded safely on the trolley, and reach the customers' vehicle, if the customer's request and if the counter is not busy.
  8. Ensure an adequate number of trolleys are available at the trolley bays; and trolleys are collected from the parking area and stacked in locations.
  9. Ensure adequate stock of cleaning items, wrapping papers, disposable items like paper tissues, liquid soap, air fresheners, etc.
  10. Work together with other functions to continuously improve the shopping experience for our customers in order to drive sustained long-term profitability.
  11. Ensure my IKEA store is a safe and secure environment at all times for visitors and co-workers.
Requirements
  1. Retail and home furnishing experience.
  2. Bilingual is preferred.
  3. Experience in managing teams.
  4. Ability to work and meet agreed deadlines.
  5. Experience in customer service.
  6. Computer literacy.


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