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Digital Operations Executive
2 weeks ago
The Director of Digital Operations will be responsible for leading and managing all aspects of digital operations within the assigned area of ownership. This includes driving financial results, business development, employee experience, customer satisfaction, and safety.
Key Responsibilities- Lead and manage digital solutions operations in the region, ensuring performance meets customer KPIs for on-time delivery, quality, and other pertinent measurements.
- Ensure adherence to Iron Mountain best practices and procedures that traverse business lines.
- Analyze root causes of delivery issues, identify remediation strategies, and oversee implementation.
Maintain regular meetings with Digital Operations Managers and Supervisors to review operational results, ensure active leadership, and make decisions based on analysis of activity to understand resource allocation, production capacity, challenges, and opportunities.
Hold Operations Managers and Supervisors accountable for production results, ensuring standard workflows, safety, and security procedures are followed and understood by the team.
Ensure continuous improvement in service quality and conduct semi-annual self-audits to prepare for internal audits and actively participate in safety reviews to address root causes and take corrective action.
Cross Functional CoordinationServe as the main point of coordination between operations and other functional teams across the organization, communicating with IT and Commercial peers on operational status, plans, and challenges affecting other areas or seeking assistance.
Act as an escalation point for customer concerns and pursue new opportunities with Commercial resources.