Senior Software Professional

20 hours ago


Kuwait City, Al Asimah Viacomms Telecom KSCC Full time

About the Role:

This is an exciting opportunity for an experienced CX Developer to join Viacomms Telecom KSCC as a Senior Software Professional. The ideal candidate will have a strong background in designing and developing custom solutions within the Customer Experience platforms.

Responsibilities and Expectations:

  • Lead the development of custom solutions using CX platforms (Genesys, Zendesk Sunshine, Avaya AXP).
  • Develop and maintain APIs to facilitate data flow between CX platforms and various applications.
  • Implement automation rules and custom workflows to enhance customer support processes.
  • Collaborate with cross-functional teams to integrate CX instances with other systems.
  • Continuously assess and improve automation strategies to align with business goals.

Requirements and Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • 5 Years experience as a Software Developer using REST APIs and SDKs.
  • 5 Years experience with CX platforms (Genesys, Zendesk, Avaya AXP).
  • Proficiency in configuring and customizing the CX platforms.
  • Strong understanding of customer support processes and best practices.


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