Retail Client Consultant

5 days ago


Kuwait City, Al Asimah Al Tayer Group Full time

At Al Tayer Group, our retail division, Al Tayer Insignia, has established itself as a leader in luxury retail in the Middle East, offering an exclusive range of luxury brands in fashion, jewelry, home, and department store categories.

We have also ventured into lifestyle retail, partnering with prominent brands in beauty, home, fashion, and hospitality sectors. Our brand portfolio includes renowned names such as Bloomingdales, Harvey Nichols, and Armani.

About the Job

This role involves:

  • Providing exceptional customer service by:
  • Assessing customer needs, offering recommendations, and demonstrating suitable products;
  • BUILDING strong relationships with key customers and ensuring store standards are maintained to achieve sales targets and foster customer loyalty.

Main Responsibilities

Please note that this list is not exhaustive and you may be required to perform other duties as needed:

  • Deliver outstanding customer service by greeting every customer warmly and providing assistance at all times;
  • Identify customer needs through questioning and recommend suitable products; suggest complementary products at every sale opportunity and close the sale;
  • Process cash or payment in any authorized modes from customers, issue receipts/bills against their purchase and provide professional cash point service;
  • Manage customer complaints professionally and efficiently, adhering to the company after-sales policy and escalating if necessary;
  • Maintain updated product knowledge, stay informed about fashion trends, and in-store promotions at all times;
  • FOLLOW personal grooming standards as advised by the Store Manager;
  • Maintain clean and organized display areas, fitting rooms, and stock areas;
  • Monitor stock levels daily and inform the store manager of depleting stocks to replenish and maintain optimal stock levels;
  • Adhere to all company policies and procedures, including refund and exchange policy, security, health and safety policies, etc.;
  • Accurately enter customer details on the POS system for database recruitment;
  • Promote vigilance on sales floor and fitting room areas to minimize exposure to stock loss.

Requirements

Please find below the key requirements for this position:

  • 3 to 4 years' experience in retail sales or customer service;
  • Demonstrated ability to work effectively in a team environment;
  • Excellent communication and interpersonal skills;
  • Able to work flexibly and adapt to changing circumstances;
  • Proficient in using technology, particularly POS systems.


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