Call Center Agent
7 months ago
- Answer all in-coming telephone calls and dispose of properly via appropriate transfer, taking down message or follow-up and return call
- Route all calls to and from the call center.
- Routinely checks the queue to monitor calls holding
- Route all calls appropriately
- Appointment confirmation
- Booking appointments for all doctors and other services
- Distribute change of physician schedule information; appropriately document the change
- and re-schedule patients as indicated
- Monitoring all schedules for errors or overbooking
- Call or send SMS to patients that have missed their appointment
- Out bound tasks (survey, follow up, EDD, Etc…)
- Keep a record of the number of patients rescheduled for each doctor
- Attend and participates in development programs
- Participates in workshops and programs
- Maintain certification where applicable and continue to improve skills
- Review doctor’s clinic cancellation and reschedule all appointments
- Cross train to other positions as needed
- Ensures quality and patient safety practices are followed
- Provides or promotes patient and family-centered care.
- Promotes inclusive health by providing equitable and accessible care to patients and families with special needs.
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Call Center Agent
6 months ago
Kuwait City UNITED REAL ESTATE COMPANY Full timeHandle inbound and outbound calls.Identify the needs of customers, provide accurate solutions, and give satisfactory answers to their queries, concerns, and complaints as soon as possible.Call URC customers and potential customers whenever needed to inform them about the company’s new products, services, policies, ... etc.De-escalate situations...
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Call Center Supervisor
7 months ago
Kuwait City Padra Medical Center Full timeSupervise and coordinate the activities of the call center team to ensure smooth operations and optimal performance.Monitor call center metrics, such as call volume, wait times, and resolution rates, and take necessary actions to meet performance targets and service level agreements (SLAs).Provide training, coaching, and feedback to call center...
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Sr Call Center Agent
1 month ago
Kuwait City Talent Pal Full timeDate: 3 Sep 2024 Location: KW Company: Alghanim Industries Long Description Job Summary Senior Call Center Agent is responsible for responding to customer calls and providing a positive efficient customer experience and ensuring high customer satisfaction. Also supporting the Team Leader in monitoring coaching and training of the call center agents. Job...
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Call Center Associate
6 months ago
Kuwait City BN Catering Full timeThis is a full-time on-site Call Center Associate role located in Ardiya. Call Center Associates will be responsible for providing exceptional customer service and support to customers through call center channels. Typical day-to-day tasks associated with this role include answering calls, resolving inquiries, providing information, and maintaining customer...
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Call Center Agent
6 months ago
Kuwait City Al-Etizam General Contracting Corporation Full timeAnswering incoming customer calls and providing accurate information about our products and servicesAssisting customers with their inquiries, concerns, and complaints in a professional and courteous mannerIdentifying and escalating priority issues to the appropriate department or supervisor for resolutionMaintaining a high level of product knowledge to...
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Inbound Agent
3 months ago
Kuwait City Al Ahli Bank of Kuwait Full timeReports To Inbound Team Leader Job Purpose Deliver exceptional customer service by addressing inquiries, ensuring satisfaction, and promoting banking products during customer interactions. Generic Accountabilities 2. Corporate Governance and Compliance Work fully within risk policies and procedures and compliance regulations and ensure all...
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Call Centre Agent
7 months ago
Kuwait City Refrigeration Industries and Storage Co. K.S.C Full timeInbound Calls: Handle inbound calls from customers regarding orders, billing inquiries, product support, account management, and general assistance. Listen actively to understand customer needs and concerns.Outbound Calls: Make outbound calls to follow up with customers, confirm appointments, conduct surveys, and promote products or services. Maintain...
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Customer Service Agent
2 months ago
Kuwait City DOROOB HR CONSULTING Full timeKey Responsibilities:Receive incoming calls at the call center. Maintain COMPANY standard etiquettes for calls ie. Greeting being polite)Analyze the type of call and ensure proper understanding of the customer need and take necessary actions based on the need.Acknowledge act and action on any emails received for customer care team on a timely mannerPromote...
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Quality Assurance Officer
5 months ago
Kuwait City Dar Al Shifa Hospital Full timeEvaluates both verbal and written customer contact by Agents. This team member participates in the design of all quality monitoring formats and quality standards.Fairly and consistently reviews the calls and emails of Call Centre Agents for accuracy and coaches each Agent for success in executing superior service and quality to the customers.Documents the...
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Call Center Representative
2 months ago
Kuwait City Shalayhna Global Real Estate Company Full timeManage large amounts of inbound and outbound calls in a timely mannerFollow communication “scripts” when handling different topicsIdentify customers’ needs, clarify information, research every issue and provide solutions and/or alternativesSeize opportunities to upsell products when they ariseBuild sustainable relationships and engage...
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Otis Line Agent
1 month ago
Kuwait City, Al Asimah Otis Elevator Company Full timeDate Posted: Country:KuwaitLocation:KWT01: Al Tijaria Tower, 10th Floor, Al Soor Street, Mirqab Attends phone calls (both call backs and main reception) received by the call center and captures client concerns as per the defined process. Collects necessary information regarding call back, registers call back in MIS, dispatch technician and collects action...
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Otis Line Agent
1 month ago
Kuwait City Talent Pal Full timeDate Posted: Country: Kuwait Location: KWT01: Al Tijaria Tower 10th Floor Al Soor Street Mirqab Attends phone calls (both call backs and main reception) received by the call center and captures client concerns as per the defined process.Collects necessary information regarding call back registers call back in MIS dispatch technician and collects action...
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System Administrator
6 days ago
Kuwait City, Al Asimah Pakistanisinkuwait Full timeJob Title: System Administrator - Enterprise Data CenterJob Summary: We are seeking a highly skilled System Administrator to join our team at Pakistanisinkuwait. The successful candidate will be responsible for managing a critical enterprise data center in Kuwait.Responsibilities:* Install, configure, and maintain Windows and Linux operating systems* Manage...
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Sales Agent
7 months ago
Kuwait City Padra Medical Center Full time· Promote Padra vitamins, shampoo, and spray products to patients post-surgery.· Provide accurate information (e.g. product features, pricing and after-sales services).· Answer customers’ questions about specific products/services.· Conduct price and feature comparisons to facilitate purchasing.
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Customer Service Representative
7 days ago
Kuwait City, Al Asimah V Thru Full timeJob Summary: We are seeking a highly skilled Customer Service Representative to join our team at V Thru. As a Call Center Agent, you will be responsible for providing exceptional customer service to our clients through various communication channels.Key Responsibilities:Respond to client inquiries and resolve issues in a timely and professional...
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Center Operations Specialist
1 month ago
Kuwait City Precision Hire Solution Full time***U.S. Citizenship Required***Why join our teamWith a mission that spans the globe the USO provides a rewarding and fulfilling work environment. Our team is exceptional and we offer generous paid time off including volunteer days and military leave. We have a remarkable 401k match comprehensive benefits and opportunities for training and education...
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Center Operations Manager
1 month ago
Kuwait City Talent Pal Full time****U.S. Citizenship Required****Why join our teamWith a mission that spans the globe the USO provides a rewarding and fulfilling work environment. Our team is exceptional and we offer generous paid time off including volunteer days and military leave. We have a remarkable 401k match comprehensive benefits and opportunities for training and education...
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Kuwait City Precision Hire Solution Full timeThe Company: Ooredoo is an organization on the move. Thanks to our dedicated employees we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world by 2020.We are a dynamic global telecommunications player operating in 17 countries across the Middle East North Africa (MENA) and Asia. We cover a population of...
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Security Guard
2 months ago
Kuwait City Four Seasons Hotels and Resorts Full timeAssist hotel team with responsibility to ensure the protection of guests, patrons and associates; their property, hotel property, building and grounds. Enforce hotel rules, regulations and policies as well as the departments’ rules, policies and standards.Promote safety awareness and enforcement throughout the hotel to reduce accidents and loss by...
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Manager - CRM Customer
3 months ago
Kuwait City Talent Pal Full timeOverall Responsibility of Call Center and its operationsConstantly improve the efficiency of the Call Center and its utilization by working with the team and helping them stay on objectives.Ensure customer insight is obtained and studied using telephone recordings and databases to understand and meet customer expectations.Develop CRM strategies that meet...