IT Technical Support Engineer

Lead a team of Technical Support Engineers who work with our customers to resolve customer issues.Consistently coach and provide actionable feedback to promote career development while maintaining support standards.Ensure individual and team goals are met.Assist with navigating resolutions to challenging incidents and customer escalations.Participate in the...

Technical Support Specialist (II), with the following conditions:At least 5 years of experience working as a system engineer in a call center environment.Experience the Genesys Pure Engage call center system.Strong troubleshooting and problem solving skills. Skills in creating and maintaining system documentation, policies and procedures.

• Perform Installation, configuration and troubleshooting of POS systems and associated backend systems• System management (Admin and configuration) of application solutions, back end infrastructure and cloud platform• Managed all IT installed systems and infrastructure aligned to SOP (standard operating procedure)• Assist in coordinating...

Respond to technical customer requests in accordance with our SLAs and own them until resolution.Provide valuable customer feedback to the product team and identify opportunities for product improvements or solutions to common issues.Proactively identify, develop and maintain support knowledge documentation.

This is a full-time on-site role for an ATM Hardware Support Engineer at Axis Solutions. The ATM Hardware Support Engineer will be responsible for providing technical support, troubleshooting hardware issues, and ensuring optimal performance of ATM systems. The role will involve diagnosing and resolving hardware problems, installing and configuring ATM...

● Provide effective customer service by leveraging in-depth knowledge of company products.● Collaborate with cross-functional teams to surpass customer service expectations.● Troubleshoot installation and testing issues across various programming languages and build environments.● Escalate issues to the L3 team and the Support Manager based on...

Provide first-line technical support to end-users via phone, email, or chat, resolving issues promptly and efficientlyDiagnose and troubleshoot software and hardware problems, escalating complex issues to senior support specialists as neededDocument support tickets accurately in the helpdesk system, maintaining detailed records of troubleshooting steps and...

Provide first-line technical support to customers via various channels including phone, email, and chat.Diagnose and troubleshoot technical issues related to our SaaS platforms, including but not limited to software functionality, configuration, and integration.Collaborate closely with internal teams, including Product Development and QA, to escalate and...

Installing and configuring client computer systems.Responding to client IT support requests.Meeting with clients to diagnose software, networking, or hardware issues.Providing technical support on-site or via remote-access systems.Offering solutions that meet the needs of the client.Repairing hardware malfunctions, software issues, and networking problems.

Act as the primary point of contact for technical customer support issues, inquiries, and escalations, especially in early-stage and evaluation engagements.Provide timely and efficient technical support and guidance to prospects and customers.Develop and maintain strong relationships with prospects, ensuring their understanding of the value and benefits of...

 Produce design ideas, based on research, into technical plans for prototypes using computer-aided design (CAD) and computer-assisted engineering (CAE) software  Analyses the design proposals and the technical information in order to identify the issues arising during product development, defining and implementing adequate solutions in order to reach a...

his role required candidate to permanently relocate at Dhahran Saudi Arabia. About the Company This company engages in the exploration production transportation and sale of crude oil and natural gas. It operates through the following segments: Upstream Downstream and Corporate. The Upstream segment includes crude oil natural gas and natural gas liquids...

Take ownership of customer issues reported and see problems through to resolutionResearch, diagnose, troubleshoot and identify solutions to resolve customer issuesFollow standard procedures for proper escalation of unresolved issues to the appropriate internal teamsProvide prompt and accurate feedback to customersEnsure proper recording and closure of all...

Working with the latest cutting-edge technologiesDisrupting a century-old industry in a start-up environmentOpportunity to grow and develop your core skillsExposure to the reliability of OS for vessels at seaExposure to deployment of Machine Learning models to Cloud and VesselsOpportunity to shape company-wide support and service proceduresWork with a...

This role required candidate to permanently relocate at Dhahran Saudi Arabia. About the Company This company engages in the exploration production transportation and sale of crude oil and natural gas. It operates through the following segments: Upstream Downstream and Corporate. The Upstream segment includes crude oil natural gas and natural gas liquids...

Updating the company website with tech tips and brief documentsEvaluating system potential through assessing compatibility of new programs with existing programsImproving existing programs by evaluating objectives and specifications, reviewing proposed changes and making recommendationsMaintaining system functionality by testing computer components

Set the technical direction/focus of the department, identifying professional development opportunities consistent with the department strategy;Encourage the combination of the infrastructure design and digitalisation specialist competencies on projects;Set a consistent approach for the discipline teams enabling suitable coordination between these within the...

1. Build & Design Migration Infrastructure:Work on designing and building the migration infrastructure, including selecting and implementing appropriate migration tools.Define migration process details, ensuring a seamless transition for computers, servers, and users.2. Infrastructure Analysis & Implementation:Conduct a thorough analysis of the existing...

- Lead, by example, the team of multi-disciplinary Section Chiefs and engineers by delegating work according to specialism, project priorities, technical challenges and contractual milestones.- Plan and maintain project budgets and schedule planning activities with team and managers.- Attend progress and technical meetings, discuss and suggest technical...

Design and architect scalable and secure Ethereum-based protocols and/or applications, including upgrades to Mantle Network L2 and Mantle LSP.Research and collaborate with external technical experts, including advisors, partners, and auditors, to integrate best practices and architectural solutions.Liaise cross-functionally with Engineering and Research...