Technical Support

Lead a team of Technical Support Engineers who work with our customers to resolve customer issues.Consistently coach and provide actionable feedback to promote career development while maintaining support standards.Ensure individual and team goals are met.Assist with navigating resolutions to challenging incidents and customer escalations.Participate in the...

Technical Support Specialist (II), with the following conditions:At least 5 years of experience working as a system engineer in a call center environment.Experience the Genesys Pure Engage call center system.Strong troubleshooting and problem solving skills. Skills in creating and maintaining system documentation, policies and procedures.

About the clientOur client s mission is to empower people, build community and bring the world closer together. Through apps and services, they re building a company that connects people worldwide, gives them ways to share what matters most to them, and brings people closer together.Basic requirementAssists and supports multiple Projects with security...

Provide first-line technical support to end-users via phone, email, or chat, resolving issues promptly and efficientlyDiagnose and troubleshoot software and hardware problems, escalating complex issues to senior support specialists as neededDocument support tickets accurately in the helpdesk system, maintaining detailed records of troubleshooting steps and...

Respond to technical customer requests in accordance with our SLAs and own them until resolution.Provide valuable customer feedback to the product team and identify opportunities for product improvements or solutions to common issues.Proactively identify, develop and maintain support knowledge documentation.

Provide first-line technical support to customers via various channels including phone, email, and chat.Diagnose and troubleshoot technical issues related to our SaaS platforms, including but not limited to software functionality, configuration, and integration.Collaborate closely with internal teams, including Product Development and QA, to escalate and...

● Provide effective customer service by leveraging in-depth knowledge of company products.● Collaborate with cross-functional teams to surpass customer service expectations.● Troubleshoot installation and testing issues across various programming languages and build environments.● Escalate issues to the L3 team and the Support Manager based on...

Updating the company website with tech tips and brief documentsEvaluating system potential through assessing compatibility of new programs with existing programsImproving existing programs by evaluating objectives and specifications, reviewing proposed changes and making recommendationsMaintaining system functionality by testing computer components

Installing and configuring client computer systems.Responding to client IT support requests.Meeting with clients to diagnose software, networking, or hardware issues.Providing technical support on-site or via remote-access systems.Offering solutions that meet the needs of the client.Repairing hardware malfunctions, software issues, and networking problems.

Strong oral communication skills to gather information from employees and explain complex technical concepts in simple languageDemonstrated written communication skills to create useful support logsAnalytical and problem-solving skills to troubleshoot and diagnose issuesTime management skills to provide updates and fixes within a promised time...

Act as the primary point of contact for technical customer support issues, inquiries, and escalations, especially in early-stage and evaluation engagements.Provide timely and efficient technical support and guidance to prospects and customers.Develop and maintain strong relationships with prospects, ensuring their understanding of the value and benefits of...

As a Technical Executive (VRF and RAC), your primary responsibilities will encompass service administration activities. These include overseeing technical support, warranty management, service Key Performance Indicator (KPI) management, spare parts management, service promotion, and budget control. Key Responsibilities:Provide training and technical support...

Provide training and technical support to service partners in collaboration with relevant domains and factories.Manage technical support and training for the Heating, Ventilation, and Air Conditioning (HA/AC) sub-category.

Take ownership of customer issues reported and see problems through to resolutionResearch, diagnose, troubleshoot and identify solutions to resolve customer issuesFollow standard procedures for proper escalation of unresolved issues to the appropriate internal teamsProvide prompt and accurate feedback to customersEnsure proper recording and closure of all...

Providing technical support and assistance to end-users, resolving hardware, software, and network-related issues promptly and effectivelyTroubleshooting and diagnosing IT problems, identifying root causes, and implementing solutions to minimize downtime and disruptionsInstalling, configuring, and maintaining computer systems, software, and peripherals to...

Working with the latest cutting-edge technologiesDisrupting a century-old industry in a start-up environmentOpportunity to grow and develop your core skillsExposure to the reliability of OS for vessels at seaExposure to deployment of Machine Learning models to Cloud and VesselsOpportunity to shape company-wide support and service proceduresWork with a...

This is a full-time on-site role for an ATM Hardware Support Engineer at Axis Solutions. The ATM Hardware Support Engineer will be responsible for providing technical support, troubleshooting hardware issues, and ensuring optimal performance of ATM systems. The role will involve diagnosing and resolving hardware problems, installing and configuring ATM...

Strong customer support and customer service skillsAbility to analyze customer needs and provide appropriate solutionsTechnical support experienceExcellent communication and interpersonal skillsStrong problem-solving and analytical skillsAbility to work well in a team environmentExperience in sales is a plus

Produce technical documentation such as solution descriptions, statements of work (SOW) for professional services, and enhancement requests (RFEs).Support software development required for POCs, implementation projects and customer support. This may require you to perform software development yourself, or to support the development (R&D) team with any...

Set the technical direction/focus of the department, identifying professional development opportunities consistent with the department strategy;Encourage the combination of the infrastructure design and digitalisation specialist competencies on projects;Set a consistent approach for the discipline teams enabling suitable coordination between these within the...