Customer Service Representative

1 month ago


Kuwait City Talent Pal Full time
Customer Service Representative Branches Reports To

Branch Manager

Job Purpose

Deliver high quality service to customers through providing banking services

Generic Accountabilities

Generic Accountabilities are not specified for this role

Specific Accountabilities

  • Customer enquiries: Respond to customer enquiries and provide customer service and support
  • Sales opportunities: Identify sales opportunities and pass these to the correct branch colleague
  • Cash transactions: Process cash transactions after verifying signatures dates numerical amounts account funds & ID checks
  • Reconciliations: Perform end of day reconciliations accurately and on time
  • Customer accounts: Receive returned cheques new ATM cards etc. make required entries and advise customers
  • Customer administration: Send receive and file telex confirmations and ensure transfers are properly processed
  • Customer records: Create update and maintain relevant customer records ensuring that data is recorded appropriately
  • Other: Perform any addition duties that assigned by Manager


Job Success Factors

  • High quality customer service
  • Requests/applications accurately processed
  • Returned cheques new ATM cards etc. handled without delay
  • Money transfers accurately processed
  • Successful identification of sales opportunities and transfer to a colleague
  • Accurate records of transactions etc.
  • Compliance with operational procedures and instructions risk policies

Education

Diploma Degree or Equivalent Certification/Experience in Business Administration and Management

Experience

  • Experience gained as part of the ABK training programme
  • Experience of operational processes and procedures
  • Handling customer issues and providing customer service

Skills

  • Knowledge of products & services
  • Understanding of customer needs
  • High customer service level
  • Strong communication and interpersonal skills

Work Contact

Internal Stakeholders: RLU Cards Services SQ and most RBD Departments

External Stakeholders: ABK Customers

Interview Questions

JD Code

RBD 6.5 Job ID 5520

This job has been sourced from an external job board.
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